I just installed your app. How long will the initial backup of my store take?
It takes a few minutes to hours, depending on the size of your store and the total number of products, pages, and other data. The fact is that when we back up your store for the first time, we need to create a whole catalog of all your account’s available data.
Subsequent daily backups will be much faster.
How often do you back up my store?
Our app automatically saves backups of your store every 24 hours.
However, before making significant changes, you always have the opportunity to run a manual backup yourself. The Backup now button is available in the dashboard.
Where exactly are my backups stored?
We use the most advanced and reliable backup method, storing your data encrypted on highly secure Microsoft cloud servers.
In addition to the increased reliability, the advantage of this method is that you have instant access to all your saved data for viewing and recovery at any time and from any device worldwide.
You do not need to download additional data and store it on your hard disk.
But I can download my backup if I want?
Can I use backups created by your app to upload data to a new account?
You can download the backup as a .zip archive file and upload the data to your new account. To do this, use the Export and Import buttons on the app dashboard. Both of your accounts must be connected to the BackupMaster app.
Read more about it here: How to transfer your Shopify store’s data to a new account?
Will you be able to back up pages created by the third-party app?
We can back up pages created by page builder apps like PageFly and Shogun. You publish such pages on Shopify anyway, that's why our app has access to them, and we can save backups as usual.
Do you back up the Settings?
Unfortunately, we cannot back up Shopify stores’ or other apps' settings. The fact is that this action requires permissions that Shopify does not provide us access to.
Can I work in my store at the time when it is being backed up?
Of course, you can work in the store while it's backed up. Our application does not disrupt the work of your store and does not interfere with any processes. There are no restrictions that you have to consider.
You can read more about backups in this article: How can I get a Shopify store backup?